Why Can't My TV Fix Itself ?

We all know about the Geek Squad, the highly successful subsidiary of Best Buy started in 1994 to help you solve your pesky tech installation and service problems.

The idea is great and sorely needed by all of us who cannot figure out how to get viruses off our computers or how to set up that new HD flat screen and get the damn sound to come through.

But the service doesn’t come cheap considering how long it normally takes them. If you’ve ever had one of their “secret agents” out to your house, you probably experienced something like the following:

• You make the appointment
• They come out in a day or two
• They arrive and you explain the problem.
• They poke around behind your TV, move a cable, pick up the remote, change a setting, and they’re done.
• You pay them $100 for their travel time and the 12 minutes they were actually working on your problem.
• They leave
• You feel stupid

So what’s the alternative?

For today, the alternative is to figure out how to do it yourself by reading the manual or going online and spending time searching through forums for the same problem, or, and this is the best alternative from your perspective, call upon your built-in tech support agent. That would be your spouse or son-in-law or teenage daughter.

But what about tomorrow? Will it get to the point where you have to set up a yearly contract with the Geek Squad? Will we all develop a deep dislike of anyone with an Indian accent? Will geeks finally gain superiority over the technologically-impaired on Harmony.com? I don’t think so.

Call me an optimist, but I really believe that over time in spite of the rapidly increasing complexity of technology, the problems we face will get better. The premise for this non-intuitive idea is that as memory continues to get cheaper and embedded computing power continues to grow rapidly in everything from your toaster oven to your satellite receiver, these things will start to fix themselves. Hey, it could happen!

By fix themselves, I mean that they will either 1) walk you through a troubleshooting and repair process on their control panel, or 2) go online themselves and, with the help of the mother ship, fix themselves without you ever knowing.

It sounds like science fiction right now but believe it, the market will force the issue. Billions of dollars are being spent by high tech companies to handle all the service calls that their poorly integrated products create. The best example for me at the moment is home theater. With the advent of HD and flat screens, the whole cabling and signal management problem has gotten much more complicated. Some receivers pass through the audio, some do not. As the commercial says, you need an engineering degree to figure it out.

Computers also have a long way to go before they can protect themselves from getting messed up thanks to Microsoft. Automobiles will also diagnose themselves and hopefully, once they become all electric when the internal combustion engine is finally retired, become easier to diagnose and repair.

Of course, before long your home computer named “Hal” will develop an intimate relationship with your home theater and your car and your pool equipment and your toaster oven.

That’s kind of a scary thought actually.

“Hello John, you were up late last night. I noticed you ended a sentence with a preposition while you were writing your last article. Do you need a vacation?”

A Reasoned Approach to Global Warming

As someone who was trained in school to appreciate the scientific method, I naturally question issues that are promoted with extreme passion in the media and presented in such a way that you are expected to just accept the premise without question. The conclusion that human-produced CO2 is the overwhelming cause of global warming clearly falls in this category for me.

In the first place, a significant number of noted scientists and climatologists believe that anthropogenic CO2 is at most a minor part of the entire climate picture. Some argue that they are actually in the majority (see the link at the end of this post), proving that there is no consensus whatsoever on this important fact. This however, does not stop environmentalists from using any means to get our attention, including resorting to gross exaggeration or blatant lies.

Secondly, there are dozens and dozens of mathematical models one can choose from to predict the effects of global warming over the next century. The problem with all of them is that you have to assume a whole host of values for most of the factors that make up the incredibly complex global weather system. By manipulating these variables in the models, you can literally generate any scenario that supports your position.

I often listen to NPR in the afternoon and a couple days ago they interviewed scientists on how much the sea level is expected to rise over the next 100 years. The estimates range from 6 inches to 10 feet and the responsible scientists openly admit that they really have no idea how fast glaciers will melt over that period of time, nor are they certain what the temperatures will be in those regions over such a long period. But again, there are some who, simply to get attention, will loudly and with resounding certainty claim it is going to be 10 feet.

Unfortunately, our news media thrives on bad news and absolutely loves to hear these kinds of wild irresponsible predictions. All they have to do is preface their news bite with “scientists claim” or “a new study shows that...” bla bla bla and we tend to believe it.

The unimaginable complexity of global weather is exactly why scientists cannot predict a hurricane more than about 2 weeks out and yet no one seems to question the pundits that predict the average temperature of the entire planet 5,200 weeks into the future! Unfortunately, in the current social climate of green this and green that, scientists who point out the folly in these predictions are effectively silenced by denying publication or having their funding cut back.
It’s not only the scientists who are being silenced. Politicians are even more inclined to take the safe position. Those few who are brave enough to take a stand for reason are getting rarer and rarer. I ran across one speech that is to me a breath of fresh air coming from an elected official. Tom McClintock, State Senator in California, early this year spoke about the teaching of Global Warming in our schools. Note the comments about the peer reviews of CO2 effects and the review of Al Gore’s presentation by the British.

Tom’s Speech on Global Warming Curriculum

Ask yourself this. What if we totally screw up our economy trying to “stop global warming” only to discover in 5 or 10 years that human produced CO2 really has very little effect on the outcome? How many people will lose their jobs because businesses cannot continue to make a profit under the new “green laws?” How much will the cars of the future cost that meet all the proposed environmental laws?

Important Note: The number of adherents to a position has no relation to its truth. Thousands of years of science versus religion has proven this over and over. We need to encourage debate on this issue and not allow the green movement to turn into a belief system that ignores science.